Privacy Policy

Last Updated: November 2025

Welcome to MITIWAALA (“we”, “our”, “us”). This Privacy Policy describes how we collect, use, and protect your personal information when you interact with our pottery workshops, website, and promotional activities.

1. Business Details

Legal Name: MITIWAALA
Address: E-12, Ayushi Aagan, Jodhpur, Opp. Pal Balaji Mandir, Pal Road, Jodhpur, Rajasthan 342008, India
Email: mitiwaala@gmail.com, heritage@mitiwaala.com
Website: https://www.mitiwaala.com

2. Information We Collect

Personal details (name, phone number, email address) during workshop registrations or inquiries.
Communication data from WhatsApp, email, or website forms.
Payment and billing details (processed securely via third-party payment gateways).
Marketing preferences and consent for receiving promotional messages or offers.

3. How We Use Your Information

To process workshop registrations and provide related services.
To send you updates, promotional codes, and offers related to pottery workshops.
To comply with legal and regulatory obligations.
To improve our website, customer experience, and marketing communication.

4. Communication & WhatsApp Promotions

By providing your contact details, you consent to receive transactional and promotional updates through channels such as WhatsApp, SMS, and email. You may opt out anytime by replying STOP or contacting us at heritage@mitiwaala.com.

5. Data Sharing & Security

We do not sell your data. Limited data may be shared with trusted service providers such as payment gateways or WhatsApp Business API partners solely to deliver our services. We use secure storage, encryption, and access control to protect your data.

6. Your Rights

Access, update, or delete your personal data.
Withdraw consent for promotional communications.
Request details of how your information is used.

7. Data Retention

We retain your information only for as long as necessary to fulfill our obligations or until you request deletion.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.

9. Contact Us

For questions about this policy, please email us at heritage@mitiwaala.com.